Front Desk Clerk

Position Overview

Grow with us. The world is beautiful and we want to keep it that way. 1 Hotel Copenhagen is looking for a Front Desk Clerk who will be the face of the hotel, welcoming guests, managing check‑in/check‑out, and supporting front‑office operations with professionalism, warmth and efficiency.

Responsibilities

• Serve as the front‑line representative of the hotel, greeting guests and ensuring a smooth check‑in/check‑out process.
• Provide professional and friendly service to guests at all times.
• Work closely with housekeeping, maintenance and other departments to ensure seamless operations.
• Address guest concerns proactively and find guest‑focused solutions.
• Manage cash and card transactions and maintain accurate bookings, guest records, billing and room assignments.
• Stay calm and composed in high‑pressure situations, including emergencies and peak activity.
• Deliver personalized service and add thoughtful touches to enhance the guest experience.
• Contribute to sustainable hospitality values and eco‑conscious initiatives.
• Provide 24‑hour operational support as required.

Qualifications

• Previous experience in front office, guest services, or a similar hospitality role.
• Fluent in English with strong verbal and written communication skills.
• Experience in a luxury hotel is a great asset.
• Familiarity with check‑in/check‑out procedures, reservation systems and cash/card transactions.
• Comfortable using standard office equipment and hotel management software.
• Strong organizational, detail‑oriented and accurate in billing and room assignments.
• Calm, composed, proactive, collaborative and team‑oriented.
• Flexible and able to work in a 24‑hour operation.

Benefits

• Competitive salary package with pension and health insurance benefits.
• Career advancement opportunities worldwide across the organization.
• Access to SH University for professional development and online courses/certifications.
• Team Member Recognition program offering rewards and pay‑forward initiatives.
• Company benefits and discounted room rates for employees, family and friends at Starwood Hotels & Resorts.

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law.

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